Eric Michael Sundeen's Résumé

Eric Michael Sundeen's Résumé

Complete & Detailed Résumé

Last updated: February 14, 2010

NOTE: You will need Microsoft Office 9x thru 2003 and the Adobe Acrobat reader to view the files associated with my résumé. I can’t help you with the Office Suite, but if you don’t have the Adobe reader, click the image to go to Adobe’s download site.

Eric Michael Sundeen’s Résumé

22603 Marbella Avenue

Carson, CA 90745-3922

310-549-0693 home phone/voice mail

eMail: eric.sundeen@sbcglobal.net

Certificates – Work History – Education – Interests – Additional Information and Downloads

Objectives

To continue with my education to obtain an A.S. Degree in Computer Information Systems and Mathematics, a B.S. Degree in Computer Science and to obtain certification from Cisco/Microsoft. To be employed by a secure/stable and growing company which offers challenging and rewarding opportunities for its employees and that encourages advancement in education.

Profile

I have extensive experience in the Customer Service area and Shipping/Receiving side of large computer service companies. I have dealt with customers via telephone, written correspondence and electronic communication. I also have experience supervising individual customer situations throughout the entire process from first contact to project completion, and have supervised small project groups. I am analytically and mechanically inclined. Personal computer literate, including IBM compatible, Windows 9x & NT & XP, MS-DOS, MS-Office (9x thru 2007), ProComm Hermes, and Internet, among other software programs, also can type 30-35 wpm/6800kph with NO errors. I am also familiar with the following software programs: Reflections D-1 (Dispatch-One), Lawson Desktop Management, and the SAP system.

While employed by Cerplex as a Customer Service Representative, I discovered two separate theft

operations: one was committed by one of their vendors/customers, the other by one of their carriers.

Summary

I am extremely passionate and highly motivated when on a PC. I am also interested in a change of career in an area of any entry-level position in help desk/tech support, pc repair, Web design, networking, programming or any area revolving around the use(s) of computers.

Experience


Customer Service	7 years
Material Handler/Shipping/Receiving	7 years
Operations Dispatcher	4 years
Transportation Service Representative	3 years
Assembler/Mechanic	2 ½ years
Project Lead/Manager	1 year
Tech Support	1 year
Web Designer/Developer	1 year

Certificates / Other Documents

	CCNA 4 Proficiency (pending)	Achievement: Microcomputer Support & Network Management
Competence: CISCO Networking Administration	CCNA 3 Proficiency	Competence: Web Programming
Competence: Microcomputer Applications	CCNA 2 Proficiency	CCNA 1 Proficiency
ETUDES-NG Completion	Daylight University	Daylight Orientation
Customer Letter of Commendation #2	Customer Letter of Commendation #1	Forklift Operators
Electro-Static Discharge	Radio Operators License	Aircraft Refuelers Permit

Return to Top

Work History

Oct 2007 Student Tutor

To Jun 2008 El Camino College

Duties included: Monitoring an eMail address set up by the college to assist students with their assignments using Microsoft Office 2007.

July 2007 Consultant/Contractor: Web Designer/Developer

To Sep 2007 Duties included: Designing and creating Web sites for clients. XHTML, CSS, and JavaScript.

Mar 2007 Web Designer/Developer

To June 2007 El Camino College

Duties included: Converting and uploading faculty files and materials into the ETUDES shell for use in an online course management environment. Basic HTML, MS Office 2007, Camtasia Studio.

Mar 2006 Partner Support Representative

To Jan 2007 Bullet Freight Systems Inc.

Duties included: Generating weekly Undelivered and No POD summary reports to be distributed to superiors. I created a macro that reduced the amount of time required to generate the reports by 8 hours per week. Re-worked existing Agent Log database, created fax coversheets within the database with self populating fields, obtaining POD’s on-line via the Web.

Nov 2005 Partner Support Representative

To Mar 2006 Bullet Freight Systems Inc. c/o Talent Tree Employment Service (temp to perm)

Duties included: Ensure partner carriers are transmitting movement statuses via EDI and sending in DR’s. Keep ProComm system current with movement statuses and entering PRO notes. Ensure that partner carriers are furnishing weekly dock check/on hand reports to ensure all freight is accounted for.

Jul 2005 Transportation Service Representative

To Nov 2005 UPS: Supply Chain Solutions c/o Spherion Employment Service

Duties included: OS&D - contacting carriers and issuing RA’s for damaged freight. Providing POD’s to superiors and customers. Obtaining BOL’s and DR’s from carriers. Tracing movement of freight. Inputting data and creating RA’s utilizing the SAP system.

Aug 2005 Teacher’s Assistant

To Oct 2005 El Camino College

Duties included: Assisting instructor with grading of students’ lab projects and aiding students with their projects in the Visual Basic .NET language.

Jul 2000 Operations Dispatcher

To Jan 2005 Daylight Transport, LLC - G.O.

Duties included: Dispatching pick-ups to agents via telephone, fax and eMail. Confirming receipt of faxes and eMail. Created a daily missed pick-up report for distribution to management. Updating Agent Performance Report. Automated Agent Performance Report using macros in MS Excel. Researching Service Failures, updating PRO notes, verifying B.O.L. discrepancies, providing POD/OFD/OWB status to agents / terminals, obtaining authorization for services performed, created a database using MS Access to document the missed pick-up report. Automated Missed Pick-Up Report using formulas in MS Excel. Created a procedure document to outline and define the roles of customer service and dispatch. Manifesting BOL's, creating and resolving skeleton BOL's and creating and distributing skeleton BOL report to management.

Jan 2000 Dispatcher – Customer Service Representative

To Jul 2000 Daylight Transport, LLC - G.O.

Duties included: Corresponding directly with agents and terminals via telephone, fax, and eMail. Relaying specific customer info from customer service to dispatchers. Producing a daily Missed Pick-Up Report for distribution to various key personnel. Created a Blind Shipment Form using MS Word for Customer Service Dept. approved by management for use companywide. Created an Agent Contact List using MS Excel to aide customer service department in corresponding with agents, which is currently being used company wide. Converted agent information to HTML format, which is posted on the Internet.

Oct 1999 Customer Service Representative

To Jan 2000 R & R Associates c/o Daylight Transport, LLC - G.O.

Duties included: Answering incoming calls on a “queue” system, entering customer information for scheduling pick-up of freight into company database, receiving pick-up orders via fax and eMail. Verifying with agents customer pick-up schedule. Tracing customer PRO#’s for freight tracking. Resolving customer issues. Providing rate quotes, freight charges, POD’s and D.R.’s for customers.

Dec 1997 Receiving Clerk

To Dec 1998 Cendant Software

Duties included: Data entry, loading/unloading trucks, forklift operator (certified), verifying shipments and receiving same. Preparing product to ship out (vendor claims). Filing, filling out detailed bills of lading and packing lists, creating/sending eMail of product received on a daily basis. Sorting, signing for/delivering UPS and FedEx packages, moving material from receiving to the warehouse.

Feb 1997 Customer Service Representative

To Nov 1997 The Cerplex Group, Inc. (Testar MVS Division)

Official transfer from Shipping/Receiving Dept. to Customer Service Dept. Duties included: communicating with customers by telephone, written correspondence, eMail and faxes; answering general computer questions (light Tech support), using computers to input customer information, set-up orders for laptop computer repair and issuing RMA #’s; Processing customer payments in the form of credit cards, checks and resolving Receiving and customer discrepancies; General office tasks including filing, data entry, preparing & sending eMail-faxes-letters to customers/and in-house; and follow up on the overall process, verifying units are shipped in a timely manner. Discovered theft operation committed by one of our carriers.

Nov 1996 Receiving Clerk

To Feb 1997 The Cerplex Group, Inc. (Testar MVS Division)

Unofficial transfer from Shipping/Receiving Dept. to Customer Service Dept. Duties included; contacting customers, attempting recovery of replacement laptop computers sent to customers for replacement of defective units (REPO operation). Discovered theft operation committed by one of our vendors.

Jun 1996 Receiving Clerk

To Nov 1996 The Cerplex Group, Inc. (Testar MVS Division)

Receiving defective material, moving to test floor for repair, writing discrepancy

reports when necessary (created discrepancy report using MS-Excel), preparing parts

for shipment, packing shipping containers, data entry, filing, forklift operator

(certified).

May 1994 Seagate Project Lead

To Jul 1994 The Cerplex Group, Inc. (Cerplex/Cartwright Division)

Receiving, sorting, and inventory control of material. Staff scheduling, general

managerial and supervisory duties.

Nov 1993 Material Handler

To Jun 1996 The Cerplex Group, Inc. (Cerplex/Cartwright Division)

Transferred from La Palma facility to Cartwright facility-Facility closure.

Picking, packaging of component parts, preparing for shipment, loading/unloading

trucks, inventory control, forklift operator, general material handling, shipping and

receiving duties.

Jun 1991 Material Handler

To Nov 1993 Cerplex (Cerplex/La Palma Facility)

Set up pallet racking, stocked pallet racks, Then, SAME AS ABOVE. Tore down

pallet racking for move to Cartwright facility.

May 1989 Assembler, Material Handler

To May 1991 Mark Industries

Mechanical (Class B), Electrical (Class C) assembly of hydraulic boom lifts.

Stock Clerk (Class C) Picking parts (kits) to send to assembly lines. Forklift operator.

Dec 1988 Auto Mechanic

To Apr 1989 Whittelsey Toyota

General automotive repair/service specializing in tune-up/scheduled services and

brakes.

Dec 1988 Laborer

Jenkins Construction Company

General construction labor, some heavy equipment operations.

Sep 1988 Laborer

To Dec 1988 Keeco Construction Company

General construction labor, some heavy equipment operations.

Jul 1988 Material Handler

To Aug 1988 Kelly Services, Inc. (Temporary Employment Agency)

Assigned to Toyota Warehouse-General material handling duties.

Jan 1988 Material Handler

To Jun 1988 Kelly Services, Inc. (Temporary Employment Agency)

Assigned to American Honda Warehouse-Picking and packaging of parts, preparing for

shipment.

Dec 1987 Material Handler

Kelly Services, Inc. (Temporary Employment Agency)

Assigned to Nakamichi-Loading/unloading trucks, general material handling duties.

Mar 1987 Line Service Manager

To Nov 1987 Great American Aircraft Company

Refueling aircraft (certified), ordering supplies, staff scheduling, minor record keeping,

cashier, general managerial duties.

Aug 1984 Line Service Technician

To Mar 1987 Peninsula Aviation Company

Refueling aircraft (certified), minor record keeping.

Jul 1982 Stock Clerk

To Sep 1984 Cloth World

General stocking of inventory, receiving, janitorial, maintenance duties, measuring

and cutting of fabric.

Return to Top

Education

El Camino College Transcript 3.738 G.P.A.

16007 Crenshaw Boulevard, Torrance, CA 90506 (866) 352-2646 / (310) 532-3670

Jun 2008 General Education Courses to Satisfy AS/AA Requirements

To Present

Aug 2008 CIS 143: CISCO 4

To Dec 2008 LAN/WAN Router Configuration

Feb 2008 CIS 142: CISCO 3

To Jun 2008 Implementing and Administering Network Routers

Feb 2007 CIS 141: CISCO 2 – Networking Microcomputers

To Jun 2007 CIS 140: CISCO 1 – Data Communications

Aug 2006 CIS 134 Web Programming

To Dec 2006 C#, ASP.NET, ADO.NET, XHTML, XML, CSS, Microsoft SQL Server.

Feb 2006 CIS 40 Microcomputer Operations

To Jun 2006 Preparation for A+ Certification, PC hardware and Operating Systems – Win XP & 98

Aug 2005 CIS 29 Advanced Database Applications

To Dec 2005 Microsoft Access 2003

Feb 2005 CIS 28 Using Database Applications

To Jun 2005 Microsoft Access 2003

Sep 2003 CIS 27 Excel macros and VBA (Visual Basic for Applications)

To Dec 2003 Microsoft Excel 2000/2002(XP)

Feb 2003 CIS 133 Web Programming Concepts

To Jun 2003 HTML, XML, and Java Script.

Sep 2002 CIS 30 Introduction to E-Commerce -- HTML

To Dec 2002 CIS 18 Systems Development & Analysis

Jan 2002 CIS 16 Introduction to Programming in Microsoft Visual Basic 6.0

To Jun 2002 CIS 19 Introduction to the Internet & Web Publishing – HTML, FrontPage 2000

Aug 2001 CIS 26 Using Spreadsheets

To Dec 2001 Intermediate Microsoft Excel 2000

Jan 2001 CIS 13 Introduction to Computers

To Jun 2001 Microsoft Office 2000 Premium

Aug 2000 CIS 3 Introduction to Microcomputer and Software Applications

To Dec 2000 Microsoft Word 2000 & Microsoft Excel 2000

Miraleste High School

29323 Palos Verdes Drive East, Rancho Palos Verdes, CA 90274 (310) 547-1103

Sep 1980 Graduated with diploma

To Jun 1984

Return to Top

Interests and Hobbies

Writing programs in the Visual Basic language and designing/developing/programming Web pages utilizing XHTML, CSS and JavaScript, playing computer games, listening to music, riding motorcycles, and spending time with my family. I am also familiar with the following software: MS Visual Studio 6.0, .NET 2003, .NET 2005, (Visual Basic, C#, XHTML, CSS, Microsoft SQL Server), Camtasia Studio, MS-Office (9x thru 2007), Adobe Creative Suite 3 Design Premium (Dreamweaver, Acrobat), MS FrontPage, Adaptec Easy CD/RW Creator 4, Adobe PhotoDeluxe (1.0, 2.0, 3.0), Paint Shop Pro, MS Money, Umax Astra 3400 scanner, Presto PageManager, Polaroid PhotoMax, FaxTalk Messenger, PKZip, WinZip, Windows Messaging and MS PhotoDraw. I have also created a rather cool “Time Sheet” to help keep track of hours worked, deductions, personal time used, etc.

Web site designed/developed/programmed:

http://www.godolores.com/	http://esundeen.godolores.com/wpfb2k/
http://esundeen.godolores.com/	http://esundeen.godolores.com/e_m_s/
	http://esundeen.godolores.com/hdbngr669/

Additional Information & Downloads

Employment Contact & Salary Info

References

To download a copy of my resume in Adobe *.pdf* format, click the appropriate link, when the File Download Dialog Box opens, click Save to download a copy, or click Open to view/print the document.

For Customer Service/Data Entry Recruiters:	For IT Recruiters:
Detailed Resume 6 Pages	Detailed Resume 6 Pages
Short Form 1 Page	Short Form 1 Page

NOTE: Items in blue, underlined, bold type are other documents/files that are not included in this document. These items require to be run directly from a computer, rather than on-line due to their large and complex programmed characteristics. I have included these files on an accompanying CD.

Last updated: February 14, 2010

Return to Top